Assistance Needed: Identifying Credit Spend Discrepancies | Clay

Assistance Needed: Identifying Credit Spend Discrepancies

Hey Team, Can you please help identify where our credit spend is coming from? This table is showing as 2,032 credits spent but it looks like it should be a fraction of this. This is happening on multiple tables. https://app.clay.com/workspaces/12893/workbooks/wb_hmEGYzrrHnDH/tables/t_7yzFm6guzrim/views/gv_Y8vGHSaUGxq5

9 comments

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There could be a few reasons for the discrepancy in your credit spend: 1. Credit usage may not be immediately reflected in the analytics. Check the credit usage dashboard for a detailed breakdown of your credit consumption by table, integration, and time period. 2. Credits might have been used for other enrichments or tables that you're not currently viewing. Remember, you're charged for all rows you enrich across all tables in your workspace. 3. Auto-updates running in the background or large table updates without testing on a few rows first could lead to unexpected credit usage. To prevent future unexpected credit usage, consider testing enrichments on a small number of rows first and turning off auto-update for your tables. If you need further clarification, please request human assistance by clicking on "Talk to a person".
Sources: Need Help Locating Missing Credits in Account? | Clay Inquiry About Discrepancy in Credit Usage for Client Account | Clay
Jonathon A.
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Joel B. Teodora
Jonathon A.
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I think I've found the issue - There are 500 rows awaiting call back which shows on an export as - ✅ Email is being found. It will be posted to your callback URL once generated.
Jonathon A.
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We have 8.5k missing credits from today and are no longer able to run tables due to this issue
Jonathon A.
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Clay This is really important - we're unable to use Clay until this is fixed
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Hey Jonathon! Thanks for reaching out! I am so sorry to hear that. Would it possible for you to send the link to the spreadsheet? Happy to check that out for you! :) - Sayli
Jonathon A.
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This is an issue with our whole system. FullEnrich is using up 97% of our credits There's isn't a sheet in particular
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Hey Jonathon! I can understand. By spreadsheet I meant the screenshot that you uploaded on Slack (https://clayrunhq.slack.com/files/U08BRB51B4L/F08ME2MQLPK/image.png) I can take a look at the credit spend for the different tables individually and get back to you asap! :)
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