Need Help: Unable to Log In After Domain Change

Clay S. We updated our email addresses over the weekend to a new domain and now we are unable to log in. How can we quickly resolve access?

10 comments

Clay
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To update your email address after changing domains, you'll need to provide: 1. Your current email address on the account 2. The new email address you'd like to use Important: If you've already created another account with the new email address, that account will need to be deleted first. For your co-workers' email addresses, you can remove their old emails and re-invite them under Team Settings in your Clay account. If you need help with this process, click "Talk to a person" to request human assistance.
Scott F.
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our workspace is 226082
Bo (.
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Hey — happy to help with this. Can you send over some proof of the domain change and let us know who your workspace admin is? That’ll help us verify and get access sorted quickly Let me know once you’ve got that info.
Scott F.
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Bo (. Great - the admin would either be James Weitzman, Scott Silverman, or Adam Sookikian. I just took over as the Systems Manager a couple weeks ago. Here is our website with the new domain. Is that good enough or do you need more?
Bo (.
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Got it — if you’re able to get confirmation from one of those admins here, we can go ahead and update the email. Just let me know which email you’d like us to change. Once that’s done, I’d recommend updating the admin to your new address, adding any new team emails, and removing the old ones. This won’t affect anything operational — only the attribution history on past changes. Let me know if you have more questions.
Scott F.
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Bo (. thanks, Can you update Scott Silverman's? ssilverman@tigerdata.com
Bo (.
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Done ! ✅ Let me know if you have more questions
Scott F.
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Thanks!
Channeled
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Clay
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Thank you so much for sharing your feedback Scott F.!

Need Help: Unable to Log In After Domain Change | Clay