Issue with Ocean.io: Excluded Domains Disappearing in Clay Table

Faheem G. · 2025-03-12T18:36:24.296653+00:00

Hi Clay team, I'm using Ocean.io (http://Ocean.io) as source in a table. Waited 20 minutes while adding leads in exclude domain section. Once I added the source, all exclude domains are removed from the source. It's happening for the second time and lost almost 1k credits. Can you please check what's going on? Here is the table link: https://app.clay.com/workspaces/324815/tables/t_Pf5XFtDUxYT9/views/gv_8cZCCcvokBUi

We're sorry to hear about the issue with exclude domains being removed from your source. This could be related to auto-update settings. To prevent unintended updates and credit depletion: 1. Turn off auto-update for your table by clicking the three-dot icon next to the table name and selecting "Auto-Update Columns". 2. Test enrichments on a few rows before updating the entire table. 3. Use the new "Exclude" section when adding a table to select an existing table as an exclusion source. Choose matching criteria like domain to automatically exclude matches from your reference table. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.

Sources: Enhanced table exclusions, simplified email sequencers, Notion integration, Google Docs integration, and more! Guide: Ways to save Clay credits | Documentation | Clay University

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