HubSpot Lookup Enrichment: Issues with Lifecycle Stage Labels
Hey Clay team, I ran into an issue with HubSpot lookup enrichment and could use some advice. We’ve noticed that certain lifecycle stages (like “free trial” and “customer”) are showing up as numbers instead of proper labels during enrichment. For example, one number was tied to 61 leads, but those leads actually have different lifecycle stages, such as “web visitor” and “churned.” The problem is that when we update or remove leads in Smartlead using that number, it unintentionally affects all the associated lifecycle stages. For instance, removing the number ends up removing "web visitors," which we want to avoid. This seems to apply across multiple lifecycle stages, not just “free trial” and “customer.” Is there a way to ensure that HubSpot enrichment pulls in distinct lifecycle stages instead of bundling them under a number? Has anyone dealt with this before? Here's the clay table.. Thanks for the help!