Clay Icon
Join the Community
02 Support

Fix Needed: Lead Enrichment Table Not Updating Since March 5

Avatar of Larissa L.Larissa L.
·
·

Hey guys. Our lead enrichment table has not been updated since 5 March. It usually updates once a day. When I try to manually update the table, it shows that it's pulling contacts and the loading icon keeps running. The table source (hubspot contact list) has no issue found. Can someone please look into this? We can't assign any inbound leads to our BDRs because of this issue. Thanks!

12 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    If you're experiencing issues with your table not updating, here are a few troubleshooting steps you can try: 1. First, try clearing your cache and refreshing your screen: • For Mac: • Chrome/Firefox: Press Cmd + Shift + R • Safari: Press Cmd + Option + R • For PC: • Chrome/Firefox/Edge: Press Ctrl + F5 2. If you're still seeing loading icons or empty rows after filtering, this might be due to short-term front-end performance issues. Try clearing your cache and refreshing again to see if the issue persists. If these steps don't resolve the issue, please request a human agent to investigate further, as they'll need to look into the specific details of your table and HubSpot integration.

  • Avatar of Larissa L.
    Larissa L.
    ·
    ·

    No

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Jacob T.
    Jacob T.
    ·
    ·

    Larissa L. this sounds pretty frustrating. We usually integrate with webhooks for more control/stability over the native enrichment. Not sure if that's helpful or not though because it sounds like the native enrichment's been getting the job done for y'all until now

  • Avatar of Larissa L.
    Larissa L.
    ·
    ·

    Hey Jacob T.. I'm not familiar with webhooks, but yes it's been working fine since yesterday. How do we get the table to work and auto update again?

  • Avatar of Jacob T.
    Jacob T.
    ·
    ·

    Larissa L. I'd have to dive into your clay table to debug further - it may just be a clay bug

  • Avatar of Larissa L.
    Larissa L.
    ·
    ·

    Ok let me know if I can do anything to help. Thanks!

  • Avatar of Larissa L.
    Larissa L.
    ·
    ·

    Hey Jacob T. Any updates?

  • Avatar of Jack L.
    Jack L.
    ·
    ·

    I am also experiencing this exact same issue on a completely new clay table created by the hubspot import flow. It is no longer pulling updated data from hubspot after the initial import when I click "Update" Table: https://app.clay.com/workspaces/516995/workbooks/wb_cNuRuYsHfuXY/tables/t_zWkAUbXpncJC/views/gv_aJ8BdRRaKcrC

  • Avatar of Jack L.
    Jack L.
    ·
    ·

    Jacob T. Any update here? We are on the pro plan but basically cannot use Clay if we cannot pull in data from HubSpot.