Hey guys. Our lead enrichment table has not been updated since 5 March. It usually updates once a day. When I try to manually update the table, it shows that it's pulling contacts and the loading icon keeps running. The table source (hubspot contact list) has no issue found. Can someone please look into this? We can't assign any inbound leads to our BDRs because of this issue. Thanks!
If you're experiencing issues with your table not updating, here are a few troubleshooting steps you can try: 1. First, try clearing your cache and refreshing your screen: • For Mac: • Chrome/Firefox: Press Cmd + Shift + R • Safari: Press Cmd + Option + R • For PC: • Chrome/Firefox/Edge: Press Ctrl + F5 2. If you're still seeing loading icons or empty rows after filtering, this might be due to short-term front-end performance issues. Try clearing your cache and refreshing again to see if the issue persists. If these steps don't resolve the issue, please request a human agent to investigate further, as they'll need to look into the specific details of your table and HubSpot integration.
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Larissa L. this sounds pretty frustrating. We usually integrate with webhooks for more control/stability over the native enrichment. Not sure if that's helpful or not though because it sounds like the native enrichment's been getting the job done for y'all until now
Hey Jacob T.. I'm not familiar with webhooks, but yes it's been working fine since yesterday. How do we get the table to work and auto update again?
Larissa L. I'd have to dive into your clay table to debug further - it may just be a clay bug
Ok let me know if I can do anything to help. Thanks!
Hey Jacob T. Any updates?
I am also experiencing this exact same issue on a completely new clay table created by the hubspot import flow. It is no longer pulling updated data from hubspot after the initial import when I click "Update" Table: https://app.clay.com/workspaces/516995/workbooks/wb_cNuRuYsHfuXY/tables/t_zWkAUbXpncJC/views/gv_aJ8BdRRaKcrC
See thread here: https://clayrunhq.slack.com/archives/C025KSBLPGX/p1741313087763569