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I'm having issues with the Google Sheets integration | Clay

I'm having issues with the Google Sheets integration

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I'm having issues with the Google Sheets integration. https://app.clay.com/workspaces/315317/tables/t_cVnE6gQZEGmd/views/gv_t3Dfegaam3jE Cannot add Lookup, add or Update row. Please see attached screenshot

10 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Ilja
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Daniela D.
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Hey Ilja! Thanks for reaching out. Sorry about this. it looks like the G-sheet column was removed from your table. A few things that could cause issues with the integration include: 1. The sheet has column headers with the same name 2. The sheet has empty headers between columns or fields are not mapped out correctly. Can you set up the column in your table and add the sheet url again? Let me know if you still run into any issues.
Ilja
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Can you check again? I have updated both sheets to have similar headers
Ilja
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sorry, I think there were indeed two columns with the same name!
Ilja
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thanks
1
Ilja
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nope
Ilja
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did not work. I can add the lookup value, but when I switch on Add Row the options disappear again. Could you check what I'm doing wrong
Daniela D.
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Happy to help. Can you add the G-sheet column back to your table? We need to check the setup to troubleshoot.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.