Add more credits to your account instead of waiting for renewal

I ran out of credits, can I add more instead of waiting till they renew? When I click on billing, it seems that nothing happends

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13 comments

Davy G.
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https://app.clay.com/workspaces/54202
Davy G.
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Hello?
Clay Team
APP
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Hi Davy, thanks for getting in touch! would you like to upgrade?
Clay Team
APP
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I saw from a previous message that you are considering this
Davy G.
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Hi Juan, yes but first I would like to understand what a credit costs. Because I used my 2000 credits now. How many verified emails did I get for this?
Davy G.
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First I thought it only cost you credit when a email is validated
Clay Team
APP
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The email waterfall gives you the option to add a validation provider to check results from each email finder.When the validation tool determines the email is invalid, the next email finder tries to find a new one, but if it finds the same email as the previous column it won't try to validate it again because it already tried to validate once before, and this could result in no final output because none were valid.We automatically hide validation columns helping keep tables clean and that's why it's not evident at first glance. Let me know if you still have any questions though!Example and explanation: https://www.loom.com/share/e79acd92841a4706b1710c4ce1bddaa4
Davy G.
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Ok and every single request to find an email cost 2 credits? Also when the provider can’t find a verified email adres?
Clay Team
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It also chages 2 credits as a request has been pulled
Davy G.
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Hi Juan, is it possible to schedule a call? I want to upgrade our plan for my sales agency but I need some advise what the best option is. And when I click on upgrade plan in Clay, nothing happens.
Clay Team
APP
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Sure, I will speak with the team
Arturo O.
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Thank you for looping me in, Juan! Hey Davy! happy to chat more or share additional resources if it helps.
Arturo O.
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I'll dm you my calendar for that, but in the meantime, this page may break it down a bit to best get an estimate... Check out our "What are Clay Credits?" page and this forecasting calculator- https://docs.google.com/spreadsheets/d/1raW9EM31z4iL92bYTgtZFhcBR-huIEGV6V4-a-CjkUg/edit#gid=942860155