Upgrading from Starter to Pro: Payment and Bonus Credits Explained

S. Isaac Sabor · 2024-10-04 10:15:57.217877+00

I just recently paid for my starter pack, but realized I want to have the pro, do I pay the difference if I upgarde or pay the entire deal and what about my bonus credits im getting monthly?` Thank you

Upgrading from Starter to Pro: Payment and Bonus Credits Explained | Clay

8 comments

· Sorted by Oldest

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi (Clay)
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Hey there, thanks for reaching out! When you upgrade your plan today, you will be charged the full amount for the new plan immediately rather than the difference. The system bills the total amount because it provides you with the corresponding number of credits for that plan and resets your billing cycle, giving you time to use them. If this option doesn't work for you, we can refund the starter plan and then enroll you in the pro plan. Let me know what you prefer! Additionally, which bonus credits are you referring to?
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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Hi S. Isaac Sabor! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
S. Isaac Sabor
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Hi again Tanvi (Clay) For some reason I didn't get this notification! Yes please, I would like that, as you can see I havent used any credits on the starter plan, and I just subscribed to the pro plan. Can I get the refund for the starter plan please? Best, isaac.
Tanvi (Clay)
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Hey Isaac! Happy to take care of this for you 😊 The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. P.S. I see you subscribed to the Explorer plan instead of the pro plan, is that what you wanted? Just want to make sure you're aware there are a few features (like CRM access) that are available on pro but not Explorer. You can find more information about this on our pricing page! Let me know if you have any other questions! 😊
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Hi S. Isaac Sabor! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi (Clay)
·
·
Hey there, thanks for reaching out! When you upgrade your plan today, you will be charged the full amount for the new plan immediately rather than the difference. The system bills the total amount because it provides you with the corresponding number of credits for that plan and resets your billing cycle, giving you time to use them. If this option doesn't work for you, we can refund the starter plan and then enroll you in the pro plan. Let me know what you prefer! Additionally, which bonus credits are you referring to?
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi S. Isaac Sabor! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
S. Isaac Sabor
·
·
Hi again Tanvi (Clay) For some reason I didn't get this notification! Yes please, I would like that, as you can see I havent used any credits on the starter plan, and I just subscribed to the pro plan. Can I get the refund for the starter plan please? Best, isaac.
Tanvi (Clay)
·
·
Hey Isaac! Happy to take care of this for you 😊 The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. P.S. I see you subscribed to the Explorer plan instead of the pro plan, is that what you wanted? Just want to make sure you're aware there are a few features (like CRM access) that are available on pro but not Explorer. You can find more information about this on our pricing page! Let me know if you have any other questions! 😊
Channeled
APP
·
·
Hi S. Isaac Sabor! This thread was recently closed by our Support team. If you have a moment, please share your feedback: