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Issue with Email Verification Despite Having Credits in Clay | Clay

Issue with Email Verification Despite Having Credits in Clay

·Apr 13, 2025 11:57 AM·

I tried to run a verify email through the instantly enrichment in clay and got an error message that I have not credits. I have 18,000 credits on my account. https://app.clay.com/workspaces/342343/workbooks/wb_6XT8TyZxhRcs/tables/t_XNg6oHZy2czf/views/gv_tzMdg9V52yZS can someone tell me what is wrong here?

3 comments

· Sorted by Oldest

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It seems there might be a discrepancy between your Clay credits and the credits required for the specific enrichment service you're using. The Instantly email verification likely uses a separate credit system from your Clay account credits. To resolve this: 1. Check if you have sufficient credits in your Instantly account specifically for email verification. 2. If you're out of Instantly credits, you'll need to purchase more from Instantly directly. 3. Once you've added credits to your Instantly account, try running the email verification again. If you continue to experience issues after these steps, you may need to request human assistance for further troubleshooting.
Source: Hunter | Documentation | Clay University
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Thank you so much for sharing your feedback Jacek!