Locked Out of Clay: Customer Confusion Over Credit Issues

Alon L. · 2025-08-20 15:51:57.855271+00

Guys – been locked out of Clay & customer team is saying "we're gaming the system on to gain free credits" – but we're a paying customer...? What's going on over there? "And how does one even game the system...?" Very confused & our team have lost the who day's work... How do we solve? Any guidance?

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Locked Out of Clay: Customer Confusion Over Credit Issues | Clay

8 comments

Alon L.
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Kareem Amin – I'm getting wild feedback from Bo around not having our account. Then linking it back to some gnarly way off outfit... The convo I'm getting out of Bo is pretty transactional & crazy off... HANGAR49 has been with your business for around 4 odd years... Love you guys. first time things have shat the bed (good things – well done). I'm telling you straight up - founder to foudner: how this is being handled is bananas... My guys have been begging your team for help the whole day. That 2.5 data guys – their cost to the company thrown away today. I'm now getting involved & have been trying to tackle this for 2hrs now... And I'm getting dripfed bonkers info... Brother – throw me a bone here... how do we solve, like now... I'm happy to take a call – I'm in Cape Town, it's approaching 11pm. I have a newborn... I don't want my team dealing with tools down for 2 days in a row... a scary note: it looks like your data records are scrambled aligning us to some weird outfit (I assure you we are not). The account has been rebooted. We are no on a trial account!? And all our client tables gone.
Alon L.
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just seeing this - thanks for your mail, Bo
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Bo (.
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Hey Alon, sorry about this. Can you share which email you were trying to log in with and which workspace you’re locked out of? That’ll help us get this sorted quickly. Let me know.
Kareem Amin
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Sorry about that I’ll make sure it gets resolved
Alon L.
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The team has been trying to solve this the whole day... Super sucky...
Kareem Amin
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George D. Bo (. can someone help Alon
Clay
APP
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Your account was likely locked due to our robust security measures to combat increasing spam usage of free trial credits. We apologize for the inconvenience - this appears to be a security system error since you're a paying customer. Our team will review your situation and provide updates as soon as possible. If you need immediate assistance to resolve this lockout, please request human assistance by clicking on "Talk to a person" so our support team can manually review your account status and restore access.

Loading comments

Alon L.
·
·
Kareem Amin – I'm getting wild feedback from Bo around not having our account. Then linking it back to some gnarly way off outfit... The convo I'm getting out of Bo is pretty transactional & crazy off... HANGAR49 has been with your business for around 4 odd years... Love you guys. first time things have shat the bed (good things – well done). I'm telling you straight up - founder to foudner: how this is being handled is bananas... My guys have been begging your team for help the whole day. That 2.5 data guys – their cost to the company thrown away today. I'm now getting involved & have been trying to tackle this for 2hrs now... And I'm getting dripfed bonkers info... Brother – throw me a bone here... how do we solve, like now... I'm happy to take a call – I'm in Cape Town, it's approaching 11pm. I have a newborn... I don't want my team dealing with tools down for 2 days in a row... a scary note: it looks like your data records are scrambled aligning us to some weird outfit (I assure you we are not). The account has been rebooted. We are no on a trial account!? And all our client tables gone.
Alon L.
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·
just seeing this - thanks for your mail, Bo
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Bo (.
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Hey Alon, sorry about this. Can you share which email you were trying to log in with and which workspace you’re locked out of? That’ll help us get this sorted quickly. Let me know.
Kareem Amin
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·
Sorry about that I’ll make sure it gets resolved
Alon L.
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The team has been trying to solve this the whole day... Super sucky...
Kareem Amin
·
·
George D. Bo (. can someone help Alon
Clay
APP
·
·
Your account was likely locked due to our robust security measures to combat increasing spam usage of free trial credits. We apologize for the inconvenience - this appears to be a security system error since you're a paying customer. Our team will review your situation and provide updates as soon as possible. If you need immediate assistance to resolve this lockout, please request human assistance by clicking on "Talk to a person" so our support team can manually review your account status and restore access.