Clay Icon
Join the Community
02 Support

Troubleshooting Invalid Credentials Error for API Table Write

Avatar of Graig F.Graig F.
·
·

Hi There - keep getting "invalid credentials" when trying to 'write to other table'. Tried clearing cache and making sure api connection is working. Any help would be greatly appreciated.

9 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

    :thumbsup_all:1
  • Avatar of Graig F.
    Graig F.
    ·
    ·
  • Avatar of Aamir
    Aamir
    ·
    ·

    I'm getting the same issue

  • Avatar of Mark L.
    Mark L.
    ·
    ·

    Hey Graig, this is usually due to a mismatch in the API key. Here's what I'd recommend: * In Clay, first navigate to Settings > Account > API key. * Copy the value there. (Regenerate first, if you like.) * Navigate to Connections > Clay. * Edit or replace the existing connection(s) to ensure they use the current key. Then, just make double-check your table is using the connection you want. Retry the column when all that's done.

    😯1
    ❤️1
  • Avatar of Graig F.
    Graig F.
    ·
    ·

    Thank you, Mark. Appreciate you

  • Avatar of Mark L.
    Mark L.
    ·
    ·

    You're welcome! Glad we got this sorted. :)

    🙌1
  • Avatar of Aamir
    Aamir
    ·
    ·

    All good, thanks!

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi Graig F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thank you so much for sharing your feedback Graig F.!