Clay Icon

Client Sign-Up Issue: Account Locked Troubleshooting Needed

ยท
ยท

I received "account locked" when signing up a client.. can I get some help!

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    jchampion@gittingsglobal.com is my client's email address

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    I'd love to be able to access this account ๐Ÿ˜ข

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Hey there Josh sorry for the delay, let me take a look.

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    That would be great!

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    Context: I'm new to clay but am using this for about 4-5 of my clients... so I have multiple accounts with different emails.

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    the client above is ready to pay if I can get in

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    Ah, okay. That makes sense, thanks, Josh.

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    Weโ€™ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Happy to unlock them for you though.

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    That's a great safeguard!

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    I also have josh@choosewildcard.com. josh@scannable.io and I'm getting one other client on as well but all from my IP is that's an issue

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    yep, that's probably what happened here if your client is giving you access to their domain but using the same IP as you said. I'll check those too, the first one was unlocked now

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    You rock

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    Those other two seem to be fine and you can access them, but let me know if you run into issues.

  • Avatar of Josh C.
    Josh C.
    ยท
    ยท

    ๐Ÿ‘