Client Sign-Up Issue: Account Locked Troubleshooting Needed

jchampion@gittingsglobal.com is my client's email address

I'd love to be able to access this account 😢

That would be great!

Context: I'm new to clay but am using this for about 4-5 of my clients... so I have multiple accounts with different emails.

the client above is ready to pay if I can get in

Ah, okay. That makes sense, thanks, Josh.

We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Happy to unlock them for you though.

That's a great safeguard!

I also have josh@choosewildcard.com. josh@scannable.io and I'm getting one other client on as well but all from my IP is that's an issue

yep, that's probably what happened here if your client is giving you access to their domain but using the same IP as you said. I'll check those too, the first one was unlocked now

You rock

Those other two seem to be fine and you can access them, but let me know if you run into issues.

👍