Can y'all let me buy more clay credits?
Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Arturo O. the old trick of upgrading your plan no longer works!
Hey! Is that method giving you issues?
it just renews your plan in the future
but doesn't give you credits now
Hmm, that's odd. Tagging Matthew Q. for this then, thanks and apologies for the inconvenience
Clay S. what’s the URL for the workspace?
And were you trying to downgrade and then upgrade. Or just upgrade immediately from your current plan
here's a link Matthew Q. https://app.clay.com/workspaces/28618
downgrade then upgrade
ah i see that it works if i upgrade to over my initial plan
but i don't want to spend $699 to upgrade for only like 1000 credits
Ohh, makes sense now. Yep, that's the behavior when downgrading, especially for people who want to keep the features until the due date.
Yep we don’t allow that any more (it wasn’t ever supposed to be allowed). We only do early billing cycle resets once, so you’d need to upgrade to get more this month.
Also pretty sure you know this, but you get the full amount of credits that you pay for (Not just the difference)
yeah, but then the credits don't rollover and we end up with way too many lol
can you give us our one-time exemption on the billing cycle reset? 🙂 Matthew Q.
We’ve already done the reset for you so unfortunately you’d need to upgrade
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