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Enrichment Process Stuck in Queue: Need Troubleshooting Help | Clay

Enrichment Process Stuck in Queue: Need Troubleshooting Help

·Mar 21, 2025 12:04 PM·

Hi there, there are some enrichments on this table that is still "Queued", its been like this for hours now. I tried to 'Stop Updates' but it can't also stop the enrichment running. I already refreshed this table a couple of times but still the same.

7 comments

· Sorted by Oldest

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There are a few reasons why your enrichments might be stuck in "Queued" status for hours: 1. API tier limits: If you're using a lower tier of Anthropic, you may need to process data in smaller batches (around 50 rows at a time). 2. Loading delays: Larger tables can take longer to update, causing empty spaces or queued status. 3. Multiple changes or stopped runs: If the column was changed multiple times, updated, or if the run was stopped midway, it can cause this issue. To resolve this: 1. Try double-clicking on the row and click "re-run this cell". 2. Toggle the auto-update off and on again, then accept the run prompt. 3. Consider turning off auto-update while building your table to prevent unnecessary credit usage. If these steps don't work, you may need to create a new column by duplicating the current one and run it on the remaining rows.
Source: Guide: Ways to save Clay credits | Documentation | Clay University
Jim O.
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No
Jim O.
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https://app.clay.com/workspaces/43067/workbooks/wb_s9WDsRRnYVNM/tables/t_RGa2kUadijtd/views/gv_FVvZnMz4GjCk
George D.
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Hey Jim - Cancelations can sometimes be delayed depending on what is running, but I went ahead and added some credits to your account to make up for any errant runs. Let us know if you need anything else!
Jim O.
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Hi there, thanks for the assistance!
Anaum K.
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Please don't hesitate to reach out if you need anything else. We're always happy to help :)
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