Issue with Monthly Credit Roll Over for Clay Team

Hi Clay team, Just got charged for new month of credits but doesn't look like credits rolled over correctly. I had 3000 something of credits before last bill which would have added an extra 2000 credits on top. So I should have 5000 something clay credits but instead only have 4000 ? Could someone please have a look for me 🙂

4 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Daniela D.
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Hey David! Thanks for reaching out. Happy to help. Can you share your workspace url or email? It looks like your credits were capped in line with the 2x rollover limit for monthly plans. ` For context, when a billing cycle resets any credits left are capped at 2x the limits of your current plan. If you're on the Starter plan and 3000+ credits were left, your credit balance after the cycle resets will be 4k (2x 2000). Here's a quick resource explaining the credit system: https://www.clay.com/blog/introducing-clay-pricing-3-0-the-most-flexible-credit-system-on-the-market
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi David! This thread was recently closed by our Support team. If you have a moment, please share your feedback: