Urgent Help Needed: Lost 1000 Credits Due to Automatic Update

·

My table was automatically updated once again and i lost 1000 credits. i need quick help about this pls🙏

· Sorted by Oldest

Channeled
APP
·
·
It seems your table's auto-update feature was active, which led to automatic enrichments and credit usage. To prevent this in the future: 1. Turn off auto-update: Click the three-dot icon next to your table name, then select "Auto-Update Columns" to disable it. 2. Test enrichments on a few rows before updating the entire table. 3. Be cautious when adding new rows or making changes, as these can trigger auto-updates. To manage your credits, you can check usage in Workspace Settings > Credit Usage. If you need more credits, you can purchase credit top-ups or consider upgrading your plan. If you need further assistance, please request human support by clicking on "Talk to a person".
Sources: Table management settings | Documentation | Clay University Credit usage | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Tuğba K.
·
·
no it wasnt active
Tuğba K.
·
·
talk to a human
Tuğba K.
·
·
https://app.clay.com/workspaces/261607/workbooks/wb_5eii4KtfZp3q/tables/t_3d7XqPpMK78D/views/gv_5CPc3WsF3Mhn
Bo (.
·
·
Hey Tuğba, I see you have four sources in this table. Each time you add new data, everything updates again, which consumes credits. I noticed auto-update is now turned off, and when I tested adding new rows, it's working properly without updating all rows. You might want to check your credits report to see if other tables could be using credits as well.
Channeled
APP
·
·

Channeled
APP
·
·
It seems your table's auto-update feature was active, which led to automatic enrichments and credit usage. To prevent this in the future: 1. Turn off auto-update: Click the three-dot icon next to your table name, then select "Auto-Update Columns" to disable it. 2. Test enrichments on a few rows before updating the entire table. 3. Be cautious when adding new rows or making changes, as these can trigger auto-updates. To manage your credits, you can check usage in Workspace Settings > Credit Usage. If you need more credits, you can purchase credit top-ups or consider upgrading your plan. If you need further assistance, please request human support by clicking on "Talk to a person".
Sources: Table management settings | Documentation | Clay University Credit usage | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Tuğba K.
·
·
no it wasnt active
Tuğba K.
·
·
talk to a human
Tuğba K.
·
·
https://app.clay.com/workspaces/261607/workbooks/wb_5eii4KtfZp3q/tables/t_3d7XqPpMK78D/views/gv_5CPc3WsF3Mhn
Bo (.
·
·
Hey Tuğba, I see you have four sources in this table. Each time you add new data, everything updates again, which consumes credits. I noticed auto-update is now turned off, and when I tested adding new rows, it's working properly without updating all rows. You might want to check your credits report to see if other tables could be using credits as well.
Channeled
APP
·
·