I just noticed the claygent is returning this [email protected] for some of the emails its scraping. (this is pulling an email off a website using claygent recipe). When I go to the website I can see the email just fine. what am i doing wrong?
When you see an email like [email_not_unlocked@domain.com](mailto:email_not_unlocked@domain.com)
returned by Claygent (especially when using Apollo as a data source), it means the actual email address is not being provided due to Apolloās restrictions. Apollo requires that you use the āEnrich Person from Apolloā action to unlock and retrieve the real email. Even if the email is visible on the website, Apolloās API may not return it directly unless you follow their enrichment workflow.
To resolve this, use the following steps:
1. Use Apolloās āFind People at Company By Job Titleā to identify the right contacts.
2. Write each result to a new row in another table using the āwrite to tableā feature.
3. In the new table, use the āEnrich Person From Apolloā action (excluding the email column) and run the enrichment.
4. The actual email address should now be included in the response.
If you need further help, you can request human assistance by clicking on "Talk to a person."
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)