Clay S. I input companies into a table. Then I pressed "find people at these companies"It showed me I had 3032 people. And told me I should press "add more people" if i WANTED the rest. Where can I see that option? Is that only available in the paid plan?
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1728585000&signature=64348fa54ceac3efa1fa4758638b5113b0333686f98ffb9b7c7c37b7b24b4150&req=dSEgF85%2FmohWX%2FMW1HO4zYTywCP5DpIW2BKsam%2FhVPsanw%3D%3D%0A
https://app.clay.com/workspaces/324247/tables/t_CJM9VcWZBYue/views/gv_ws3oNYkH3eWf - This is the company table I made that people table by clicking the option in the below screenshot
Hey there, thank you for your patience. It looks like you set up a global search limit of 100 people in this people search list: https://downloads.intercomcdn.com/i/o/w28k1kwz/1211876575/fd5c252b462a4bd6caf1ae0e926e/CleanShot+2024-10-10+at+14_25_31%402x.png?expires=1728586800&signature=ef4bb5ace0ffcf46ba916d1b318357b309987ce6809f7cee542a234bf3d42e94&req=dSImF8F5m4RYXPMW1HO4zcaROgOZrR9Uh1CBdr1OBWHCRqk58a95LEpGTmFV%0ArlVa%0A You can edit this source as follows, and get rid of your people search limits at the bottom of your people search parameter list: https://www.loom.com/share/3211e27522d3475aab15673a2934508c?sid=605f23c2-8450-4c8e-82d6-f1fa2af6faf0 I hope this was helpful. If there's anything else I can assist you with, please let me know!
Bruno R. Clay S. I just bought the premium and made the search limit 5000 and still am just being shown 369 rows in this new table - https://app.clay.com/workspaces/249459/tables/t_e2CY5ejgTAf5/views/gv_FqQxUYaa5QP6 In the preview I was show some 3000+ people
Hi Aryan, thanks for following up on this! Looks like you have exhausted the list of leads that can be generated with these specific search parameters - I also still see that you kept the 5 person per company limit in your search here, which is what is restricting your imports from 3k to what you're seeing in this table at the moment. I also just noticed that you're currently on a free plan - there is a 100 person limit on people search imports for this usage tier. You should consider upgrading your plan to a paid tier if you want to tap into the full list of leads that you were able to see in the preview!
I have already upgraded
as you can see in teh above screesshot
can you please check this again AS I have upgraded as well.
Hi Aryan, just to clarify, is this the workspace you've upgraded to a paid usage plan? https://app.clay.com/workspaces/117219
This is the original table you've shared above - it's associated to this workspace, which is also a free workspace: https://downloads.intercomcdn.com/i/o/w28k1kwz/1212673905/74887a076a54f80c2021abc7dc3d/CleanShot+2024-10-11+at+08_31_37%402x.png?expires=1728651600&signature=cfe3eedc14215f820246e54c1924418ce9392bb2932fd8cf3230ce82f82ad29b&req=dSImFM95nohfXPMW1HO4zUzL7thdPxp8CJgbUAGsaX8cwSW3m7n%2F83smTW8E%0A84tV%0A
Here is the new table - https://app.clay.com/workspaces/249459/tables/t_e2CY5ejgTAf5/views/gv_FqQxUYaa5QP6
wait
Lemme send a new one
https://app.clay.com/workspaces/249459/tables/t_e2CY5ejgTAf5/views/gv_FqQxUYaa5QP6 You can see the screenshot that this one is premium
And I cannot see the link that you have shared, like when I click on it. Nothing happens.
Thanks for providing the correct URL! To ensure we can assist you effectively, please double-check that you're submitting the right one. I also noticed that you've maintained the 5-person-per-company limit in your search, which is why your imports have reduced from 3,000 to the current figures shown in this table. https://downloads.intercomcdn.com/i/o/w28k1kwz/1212681649/61ee50749a151eecd18784792de7/CleanShot+2024-10-11+at+08_38_51%402x.png?expires=1728652500&signature=bbb72bb97f88b2ca79d723f21277358ecce418ef1fab6e85631729d588072570&req=dSImFM92nIdbUPMW1HO4zfYadl9unxbyR8zrfHZaQesjwLGRqhgNKswph01K%0AHXzg%0A I recommend getting rid of this limit if you want to expand your search to the full 3k+ leads that you're seeing in your search preview
So, you're saying that in this preview image what I see. 3274 people are there. That is without the limit of 5 people per company? That makes no sense. Since in the bracket it is mentioned it is 5 people per company.
I have already added teh limit of 5 per compnay, so the preview should show me that number only.
That seems to be the case since the 50 people I see also has that limit installed already.
Yes, that's correct—the 5-person-per-company limit will restrict the global results which are 3272 in this case. I appreciate your feedback on the wording, and I agree that it can be a bit confusing at times.
I'm really disappointed, this is the exact reason I bought clay but it clearly doesn't solve my purpose since the data is so less for my market. And this is very misleading clay's part since it is very clearly written that "2 applied". So, it is natural to assume that 5 person limited has been applied already. I would like a refund. I haven't used any credits
I'm sorry to hear you're feeling this way, Aryan. Before you decide to cancel your plan, would you be open to scheduling a call with our support team? We can review your specific needs together and explore how we can improve your list-building strategy. You can book a support call with our CX team here- https://meetings.hubspot.com/meet-clay/cx-support-call Here’s some additional context on our people search capabilities. The following key factors generally affect the results. You might try adjusting your search based on these guidelines to see if they improve your coverage: 1. Semantic vs. syntactic search: Our search relies on syntactic matching, so you must include all variations of a job title (e.g., "CEO" and "Chief Executive Officer"). Missing titles can reduce results. Could you provide more job titles you're targeting? For example, in sustainability roles, try keywords like "ESG," "CSR," or "Corporate Social Responsibility." For Digital Product Passport, include terms like "Product Compliance" or "Digital Asset Management." 2. Incorrect filter inputs: Ensure you're mapping LinkedIn URLs from the company table to run an accurate search. 3. Search limits: Limits may restrict the number of records imported from your search. 4. Private profiles: Some profiles might be missed due to privacy settings, as we don’t use your login data. Your logged-in profile may have access, but our data providers may not.
I have scheduled a call.
will you be coming on the call?
If not can you explain the issue to whoever would be?
Happy you were able to book! I'll make sure to fill in whoever is assigned on the call to have full context on this issue - for what date where you confirmed?
Monday next week 10pm IST
This is organiser on my calendar - tanvi.reddy@clay.com
Great, thanks for adding this context I'll be in touch with tanvi regarding this
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Clay S. I want a refund I had a call with tanvi.reddy@clay.com Tried all her solutions, didn't work. The number was clearly misleading, I hope you can tell that to the product and UI team so it doesn't happen to anyone else. I hope I can get my refund ASAP.
Hi Aryan, I'm sorry to hear that the solutions our support team provided during your call didn't meet your expectations. I’d be happy to process the refund and ensure your feedback is shared with our product team to help us improve. Could you kindly confirm if you’d like me to proceed with the refund?
Yes, I confirm. Here is my email I made the clay account with - aryan@equalcollective.com
The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Hi there, the refund has been initiated on our end and is currently processing. I just checked, but there are no updates yet. Please allow up to 10 business days for the refund to be completed. Let me know if you have any other questions in the meantime!
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