Request for Refund on Excess Clay Credits Due to Bulk Upload Error
Hi Clay Team, I recently added a large batch of companies to a table that had both a Claygent and GPT-4o enrichment set to auto-update. Unfortunately, I didn’t realize this at the time. As a result, it ended up using around 20k Clay credits before I caught it and disabled the columns. 20,000 credits typically lasts us around three months, and I wouldn’t have intentionally run these enrichments for most of the companies added beyond the initial few hundred. Given the unintended usage, I wanted to check if there’s any possibility of a one-time refund for these credits, or at least a partial refund. I’d also love to share a UX suggestion: If a bulk company upload is about to trigger automatic enrichments that would spend a significant number of credits (e.g., 5,000+), a warning or confirmation prompt could be helpful to prevent accidental usage. Here's the table: https://app.clay.com/workspaces/289602/workbooks/wb_626YpjvmnVvp/tables/t_zzpminKziV2B/views/gv_4ATX8AeQzakk Thanks in advance for any assistance that can be provided here!