Assistance Needed: Account Blocked Issues on Clay Platform

·Jan 21, 2026 09:35 PM·

Assistance Needed: Account Blocked Issues on Clay Platform Hi Clay Team! I just tried to make a new Clay account, and I'm facing an account blocked issue. Can you help me out here please?

18 comments

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Clay Support
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Your account may be blocked/locked due to security measures we’ve put in place to combat increasing spam usage of free trial credits.
At this point, access can’t be restored self-serve from what I have here. If you want, ask to speak to a human in this chat and share the email you used to create the account so they can review your specific case and follow up with any updates.
Clay Support
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Is that what you were looking for?
Haseeb I.
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I would like to speak with a human.
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Haseeb I.
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Still waiting
Quentin R.
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Hi Haseeb, could you please share the email that you've tried to sign up with? 🙏🏼
Haseeb I.
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Yes sure
Haseeb I.
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Just a second
Haseeb I.
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rtyftlay@gmail.com
Haseeb I.
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Quentin R. waiting mate
Andrew Q.
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Hey Haseeb. We are investigating this matter and will update you when we have one to share. Thank you for your patience.
Haseeb I.
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Okay Andrew, Take your time no issue
Andrew Q.
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Hi Haseeb. Looks like you've made a ton of accounts which raises a few red flags. We're going to keep all of the accounts but one blocked. Is the account associated with the email, rtyftlay@gmail.com the one you would like to be unblocked?
Haseeb I.
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Yes it is associated with this email