Clay loading issues can often be resolved with a hard refresh:
Mac: Command (⌘) + Shift + R (Chrome/Firefox) or Option (⌥) + Command (⌘) + E (Safari)
Windows: Ctrl + F5 or Ctrl + Shift + R
For CSV import issues specifically, ensure:
** File has ≤72 columns and ≤50,000 rows
** Use UTF-8 encoding with comma separators
** Remove "created at" or "updated at" columns
** Keep filename short
Performance issues are more common with larger tables or complex workflows.
Hey, Vovik T.
Tables not loading, File uploads failing
General slowness or freezing
What You Can Do:
Check Clay’s Status:
https://status.clay.com
Try Incognito Mode
Sometimes fixes session-related bugs
Report via In-App Chat or Slack:
Clay Community Slack
Hi V.Tsybulskyi,
Thank you for reaching out to the support team.
We had an incident earlier today. The earlier latency issues affecting some Clay tables have now been resolved. Everything should be loading as expected again.
Thanks so much for your patience while we worked through it!
If you're still experiencing any issues, please let us know.
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
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