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Troubleshooting ZoomInfo API Authentication Issues in Clay

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Hello, I'm having trouble getting our zoominfo API to work in Clay. I was able to add the API to clay and authenticate in Postman. Whenever I run the enrichment I get an "auth failed" message. Been fighting with this for a couple weeks and would appreciate any help (zoominfo couldn't offer any)

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Troubleshooting ZoomInfo API Authentication Issues in Clay | Clay

8 comments

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Channeled
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Hi Ouday Obeid! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Ouday Obeid!
Channeled
APP
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Thank you so much for sharing your feedback Ouday Obeid!
Bo (Clay)
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Great news - we're soft-launching our native ZoomInfo integration! Since you previously asked about connecting ZoomInfo with Clay, I wanted to let you know you can now enrich contacts and companies directly if you have a ZoomInfo API plan. Give it a try and let me know how it works for you. https://downloads.intercomcdn.com/i/o/w28k1kwz/1335205445/9479b41181dcc100ab3d4776dd97/CleanShot%2B2025-01-14%2Bat%2B_32erXNCVA1-402x.png?expires=1736890200&signature=122d2cb54b44f950ceebbfb0f0da02cfa39828a5307dc1e1981bbf27ae34ae78&req=dSMkE8t%2BmIVbXPMW1HO4zTrmuqPf6LdtSUOfagQ%2FuVnnL61xqtOwLZNalaUQ%0AJ0yc%0A
Ouday Obeid
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Hey Bo (Clay) when running the enrichment, does it only pull the direct line? I ran an enrichment for almost 7k contacts had a full match for about but only about 2300 have numbers but about 5000 had a full match w no number
Daniela Debebs (Clay)
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Hey Ouday! Happy to help✨. Could you share your table url? We'll check this.
Ouday Obeid
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Daniela Debebs (Clay) https://app.clay.com/workspaces/286032/workbooks/wb_R7rvyFNEED89
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.