Need Help with Credit Usage Discrepancy and API Key Issues

Juan P. · 2024-12-20T13:59:32.193Z

Hi, I would like to see my credit usage. Yesterday it show 12k and now its 7k. The table I was working had the automatic updates stoped and just refreshed a column I had an API key, can someone help me please?

Need Help with Credit Usage Discrepancy and API Key Issues | Clay

11 comments

· Sorted by Oldest

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The decrease in credit usage from 12k to 7k is likely because you're now using your own API key for the enrichment instead of Clay's shared API key. When you use your own API key for services, those actions don't consume Clay credits - the charges go directly to your account with that service provider instead.Credits are only used when you're using Clay's API keys (which is the default setting for most integrations). Any actions where you've connected your own API key will be free of Clay credit charges. Source: Credits Calculator | Clay.com
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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Hi Juan, thanks for reaching out. Taking a look at this now!
Juan P.
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thanks let me know
Juan P.
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Juan P.
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Bruno R.
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Hi Juan, could you share any table from the workspace where you'd like me to run the analysis? I don’t see any recent credit spend in the workspace associated with your email. It’s possible that our reporting system hasn’t refreshed yet. If that’s the case, our team will check back in a few hours to review how the credits were spent. Let me know if you need anything else in the meantime!
Juan P.
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https://app.clay.com/workspaces/46636/tables/t_qcHZ7WmZKHTA/views/gv_2Ei9Zbgexvqk
Juan P.
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Hey Bruno, just to give you some feedback, basically I was doing waterfall enrichment for email, My first provider was prospeo with API key, it run an error for credits and I re runned the error rows that didnt have an email after the waterfall, and saw the dip in credits
Arturo O.
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Hey Juan, thanks for sharing the link. Jumping in here to help out and run the check now that the report has updated. It looks like only LeadMagic and RocketReach used credits so far, but not entirely certain how many credits were burned due to the Prospeo API key issue. I've added the credits this specific table used so far back into the account to help out though. https://downloads.intercomcdn.com/i/o/w28k1kwz/1306599879/58dad50c3b46484c8ef96868820d/chrome_8dlav0O0qD.png?expires=1734733800&signature=f08d7b82ff9ce2eb8561d0349a512d53d41848df86818e5a0d67234f759d40b6&req=dSMnEMx3lIlYUPMW1HO4zd6Gw2kil6RFfk2aUc3zgCDFA%2BZo5GF7SIf16oUX%0A9J8w%0A
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Hi Juan P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
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The decrease in credit usage from 12k to 7k is likely because you're now using your own API key for the enrichment instead of Clay's shared API key. When you use your own API key for services, those actions don't consume Clay credits - the charges go directly to your account with that service provider instead.Credits are only used when you're using Clay's API keys (which is the default setting for most integrations). Any actions where you've connected your own API key will be free of Clay credit charges. Source: Credits Calculator | Clay.com
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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·
Hi Juan, thanks for reaching out. Taking a look at this now!
Juan P.
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thanks let me know
Juan P.
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Juan P.
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Bruno R.
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Hi Juan, could you share any table from the workspace where you'd like me to run the analysis? I don’t see any recent credit spend in the workspace associated with your email. It’s possible that our reporting system hasn’t refreshed yet. If that’s the case, our team will check back in a few hours to review how the credits were spent. Let me know if you need anything else in the meantime!
Juan P.
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https://app.clay.com/workspaces/46636/tables/t_qcHZ7WmZKHTA/views/gv_2Ei9Zbgexvqk
Juan P.
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·
Hey Bruno, just to give you some feedback, basically I was doing waterfall enrichment for email, My first provider was prospeo with API key, it run an error for credits and I re runned the error rows that didnt have an email after the waterfall, and saw the dip in credits
Arturo O.
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Hey Juan, thanks for sharing the link. Jumping in here to help out and run the check now that the report has updated. It looks like only LeadMagic and RocketReach used credits so far, but not entirely certain how many credits were burned due to the Prospeo API key issue. I've added the credits this specific table used so far back into the account to help out though. https://downloads.intercomcdn.com/i/o/w28k1kwz/1306599879/58dad50c3b46484c8ef96868820d/chrome_8dlav0O0qD.png?expires=1734733800&signature=f08d7b82ff9ce2eb8561d0349a512d53d41848df86818e5a0d67234f759d40b6&req=dSMnEMx3lIlYUPMW1HO4zd6Gw2kil6RFfk2aUc3zgCDFA%2BZo5GF7SIf16oUX%0A9J8w%0A
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Hi Juan P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: