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Will I Lose Credits After My Explorer Plan Billing Tomorrow?

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I have an explorer plan for 10k clay credits, and I have 13.500 credits left. The next billing is tomorrow. Does this mean I would lose the 3.500 credits, or will I have 23.500?

Will I Lose Credits After My Explorer Plan Billing Tomorrow? | Clay

5 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Owen C.
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Hey Oleg, thanks for reaching out! Rather, you won't lose the 3,433 credits, instead you'll only receive 6,567 credits when this next billing cycle occurs which will bring your account to a total of 20,000 credits. If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. You can read more about the Credit Roll Over Update here. Let me know if you have additional questions! :)
Oleg P.
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Thank you!
Owen C.
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Of course! Let me know if you have any other questions! :)
Channeled
APP
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Hi Oleg P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: