Issues with Merging Columns in Clay: Total Email Glitches

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Clay
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The merge column issue is likely due to formula setup problems. The formula may assume there's a response for every row, which causes errors when some rows are empty. To fix this: 1. Add conditional logic - Modify your formula to include "if {{response}} exists..." so it only processes rows with data 2. Try a hard refresh - Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear any loading issues 3. Recreate the merge column - Click Add Column > Merge columns, select your data type, and write a new formula including the columns you want with / If issues persist, filter for rows where your source columns "is not empty" before running the merge to avoid processing blank data.
Sources: Hide, Re-order, Sort, Filter, Merge Columns Table columns | Documentation | Clay University
Bo (.
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Hey — just to clarify, which row are you seeing the issue on? When a merge column isn’t working, it’s often due to stale data in one of the downstream columns. Try toggling off Auto Update then back on and update cells and that should help the merge column- that usually forces it to refresh and merge correctly. Let me know if that helps.