Persistent Issues with Claude Message Generation Not Resolved | Clay

Persistent Issues with Claude Message Generation Not Resolved

Bo (. my issue with claude message generation is still, still, still not fixed. ive brought this up to you guys literally every week, and yet. here we are. here's a loom video: https://www.loom.com/share/f60319f9b16b4937a597cfa5520aa21a

18 comments

Channeled
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To troubleshoot your Claude message generation issue, I need more specific details about what's happening. Could you share: 1. The exact error messages you're seeing 2. A description of what happens when you try to use Claude 3. The specific table or workbook where this occurs For persistent issues with AI columns, try creating a new column by duplicating the current one and running it only on the problematic rows. If you continue experiencing problems, please share these details so we can better assist you.
Source: Claude: Generate text with Anthropic
Andy S.
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everything is contained in the loom video
Channeled
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I understand you're experiencing persistent issues with Claude message generation and have shared a Loom video with details. To troubleshoot this issue, please try: 1. Performing a hard refresh of your browser: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Clearing your browser cache and refreshing the page If these steps don't resolve the issue, we'll need more specific details about the bug. If you'd prefer human assistance with this persistent problem, please request to talk to a person directly in this chat.
Andy S.
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no, it did not
Andy S.
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https://app.clay.com/workspaces/449365/workbooks/wb_0sxgfewxr6JaJscC89u/tables/t_0sxpv86BJijp6yP9yMP/views/gv_0sxpv86EvWYbnkVCaof
Kareem Amin
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Thanks Andy Jeff B. can you take a look as soon as you can to see what the issue here is.
Kareem Amin
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Sorry about that Andy S. I didn’t see what the error message says but we’ll figure it out
Andy S.
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thanks Kareem
Andy S.
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Andy S.
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i need to look into whether these troubleshoot instructions will help but TBH im skeptical. when switching between GPT and Claude AI prompts, GPT gives me 0 issue, only claude. i prefer claude for message generation which is why i use it
Jeff B.
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Hey Andy, sorry you're running into this. I'm looking into this now, and I'll get you a concrete update ASAP.
Andy S.
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thank you Jeff
Andy S.
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FWIW i've been running into this issue a bunch, and there should be a ticket history documenting what you guys have tried
Kareem Amin
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Yeah you’re right we do have one but it didn’t consolidate these issues.
Andy S.
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Ok cool
Jeff B.
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Hey Andy, I just wanted to give a quick update here. We found the bug that's causing the issue here - we were not properly sending the table examples from this table, which OpenAI models handle gracefully, but Anthropic does not. I'm working on a fix and I'm hoping I can get something live tomorrow. Thanks again for flagging this, and I appreciate your patience as we get this sorted out.
Andy S.
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Thanks Jeff. Will check in in the AM. Appreciate your attention
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Jeff B.
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The fix isn't live yet FYI but I'll give an update by EOD tomorrow latest. I expect we'll have it fixed before then, but I'll send another update by then.
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