Issues with Waterfall Email Address Duplication and Charges | Clay

Issues with Waterfall Email Address Duplication and Charges

my waterfall doesnt seem to be working right...i think its finding an email address, but continuing on to the next provider who also finds the email, then charging me for both. any ideas?

3 comments

Troy B.
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Are you running it through another email validator like zerobounce? If so if the email validator detects it as an invalid email it will move it to the next data provider.
Bo (.
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Hey - Can you do this for me: 1. Show All Rows: Follow the steps shown in the screenshot to display all rows. 2. Check Email Validity: Look for the hidden validation column to see if the found emails are valid or not. https://downloads.intercomcdn.com/i/o/w28k1kwz/1235865572/b79ae872fa1572bfbcdd5fb64f5a/bc25366d-d30a-457c-b5e8-12e2bc5ed600?expires=1730413800&signature=f43d3dd98809fb0d14a36451100ad04821b418ac07ccc1ed46740554ed63df11&req=dSIkE8F4mIRYW%2FMW1HO4zcm7fNiGI6Fv6yIf8USyg9s1DQuWRV5ix%2FNDUney%0AidSK%0A As you might have noticed, some emails are deemed invalid. Here’s a recap of how our waterfall process works: • Inquiry: When we need to find an email, we ask our providers if they have information on a particular contact. • Response: If they have the details, they send them to us. If not, they send nothing. • Cost: Each successful inquiry costs credits, and we can’t predict what they’ll provide until we receive it. • Validation: We then pass this information to a validation tool that also cost credits and to keep tables clean, validation columns are automatically hidden. If an email is invalid, the next email finder tries to find a new one. However, if it finds the same email as before, it won’t re-validate it since it has already been checked and it won't return it in the final column. If you have any more questions or need further assistance, feel free to ask! 🌟 Check out this Loom video for more details.
Channeled
APP
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