Account Locked and Discount Inquiry for Clay Usage | Clay

Account Locked and Discount Inquiry for Clay Usage

Fryderyk S. · 2025-02-18T13:20:23.967513+00:00

hey guys, I want to use Clay but: 1. My account is locked for fraud protection? I barely touched it on a free trial a couple months back, messaged support in December but still my account is locked. 2. I want to use a discount for new customers through builtfirst as a Sequoia portco. Since I didn't even use clay, it should apply. Sequoia's marketplace told me Clay got notified and I am waiting for an email from you guys, but haven't received anything. Could you please help me out? Thanks in advance!

Fryderyk S.

hey guys, I want to use Clay but:

1.
My account is locked for fraud protection? I barely touched it on a free trial a couple months back, messaged support in December but still my account is locked.
2.
I want to use a discount for new customers through builtfirst as a Sequoia portco. Since I didn't even use clay, it should apply. Sequoia's marketplace told me Clay got notified and I am waiting for an email from you guys, but haven't received anything.

Could you please help me out? Thanks in advance!

8 comments

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Your account may have been locked due to our enhanced security measures to combat spam usage of free trial credits. We apologize for any inconvenience this has caused. Our team will review your situation as soon as possible and provide updates. Regarding the discount, we do offer discounts, but I don't have specific information about the BuiltFirst or Sequoia portfolio company discount you mentioned. To resolve both issues, please explicitly request human support in this conversation. A human agent will be able to assist you with unlocking your account and applying any eligible discounts.
Source: Do you offer any discounts? - FAQ | Clay.com
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Is that what you were looking for?
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Fryderyk S.
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thanks, would love to have a human help me out
Bo (.
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Hey Fryderyk! I checked and your account fryderyk@viewmargin.com is actually not blocked. For the Sequoia portfolio discount, just fill out this form: https://clayhq.typeform.com/to/ugV5BrAp Let me know once you've submitted it and I'll make sure it gets processed right away!
Fryderyk S.
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Hey, true now it works :)) Thanks a lot!
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Hi Fryderyk S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Fryderyk S.!