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Trouble Logging In? Missing Password Reset Email Help Needed | Clay

Trouble Logging In? Missing Password Reset Email Help Needed

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Hey Clay support, unable to login into my account. I have requested forgotten password but not getting any follow up email? I have also checked my junk - michael.kyriakides@payvyne.com

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5 comments

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If you're not receiving the forgotten password email, it's likely because you didn't originally sign up using a password login method. Instead, you may have used an authentication service like Google or SSO to create your account.To reset your password: 1. First, log out of Clay 2. Click on "forgot password" on the login screen 3. If you still don't receive an email, this confirms you're using a different login methodIn this case, if you need further assistance with changing your login method or any other issues, please request human assistance by clicking on "Talk to a person" in the chat interface. Source: Workspace administration documentation | Clay University
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Was our previous response helpful?
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Daniel K.
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Hi Michael! Happy to help! You're currently using Google Auth. If you don't want to continue using it, let me know and I switch you to a password login! If there's anything else I can assist you with, please let me know! 😊 Have a great Monday, Daniel
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Hi Michael K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: