Help! I've Burned Through 45k Credits Overnight - Need Assistance ASAP!

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Hey guys, run into a huge problem... Somehow I've burned through 45k credits overnight 😳 I woke up this morning to a notification saying I've run out of credits - can someone please look into this?

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12 comments

Ben H.
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https://app.clay.com/workspaces/86858/tables/t_2F8GguU8SA0R/views/gv_ZJb6oyP7nJE8
Ben H.
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I forgot to put my debounce API key in for this
Ben H.
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That only explains like 5k credits though
Ben H.
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Actually no I didn't
Ben H.
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I have no idea how this happened
Clay Team
APP
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Hi, thanks for getting in touch! Ben I'm checking this internally
Ben H.
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Thanks Juan
Ben H.
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Any update on this Juan P.? Surely this is a bug - I can't see anywhere it could have possibly used this many credits
Arturo O.
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Hey Ben H.! Taking another look here
Arturo O.
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Just added the credits for you! We'll investigate this one. Thanks!
Ben H.
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Appreciate it Arturo O.! If you could let me know what the issue was that would be amazing - I’m 99% sure this wasn’t an error on my part but 🤷‍♂️
Arturo O.
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Yup, I didn't see anything weird and the plan says it kicked in successfully when you requested the upgrade so must of been a hiccup between the billing and credits addition step.