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can someone help me determine why the final "validated email" field in...

can someone help me determine why the final "validated email" field in an email waterfall works sometimes and sometimes it doesn't?

16 comments

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Hey Bob P. which rows are you looking at specifically?

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    If you're looking at the first 10, this fails because you have "Domains for Clay Emails" as the input, but the column is empty for those rows.

    eabb4852-cdc4-456b-872b-b57fa4fcd847.png(130 kB)
  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Example here:

    02c13874-17ee-461c-b33b-ff82b14882d2.png(271 kB)
  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Let me know if there's some other rows you're unsure about though!

  • Avatar of Bob P.
    Bob P.
    ·

    Thanks Matthew. Yes, that's working fine but look at row 82

  • Avatar of Bob P.
    Bob P.
    ·

    vs row 40 which worked

  • Avatar of Bob P.
    Bob P.
    ·

    I did a couple of other tests (all manual) beyond the first 10, on rows that I expect results for

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Checking it out!

  • Avatar of Bob P.
    Bob P.
    ·

    sorry I failed to provide context to start!

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    No worries!

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    Gotcha, so we auto-hide the columns so it doesn't busy tables up, but we have email validators running in the background. You can unhide the columns if you want. But if we find an email that is invalid or a catch all, we won't add it to the table:

    32684067-1b37-4538-a51b-8105d9c671d8.png(203 kB)
  • Avatar of Clay Team
    Clay Team
    APP
    ·

    So in that case, all of the emails were invalid

  • Avatar of Bob P.
    Bob P.
    ·

    ohhh ok, so for 82 it looks like that email actually showed as invalid...but I don't actually have "safe to send" ON, which I want, so it would have included catch all if it found...but in this case it was invalid which was why no result. Am I understanding correctly?

  • Avatar of Clay Team
    Clay Team
    APP
    ·

    That's correct, Bob. Although some email finders may avoid catch-alls on their own it's safer to have the setting turned on. Let us know if you have additional questions!