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Troubleshooting Failed to Add to Campaign Error in Instantly Account

Charles Parietti

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im trying to add Leads to my Instantly account, but got over 40 records that had a message come back with "Failded to Add to Campaign" and when i click on the message to see if what the error message it doesnt provide any context, just says "success" can someone please help?

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Troubleshooting Failed to Add to Campaign Error in Instantly Account | Clay

21 comments

· Sorted by Oldest

Channeled
APP
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Based on the common causes of this issue, here are a few things to check: 1. Ensure you have properly set up your Instantly API key in Clay and have an existing campaign in Instantly. 2. Verify that all required fields are properly mapped in your enrichment settings: • Email address is mandatory • Campaign ID must be correct • Any custom variables you're using must already exist in your Instantly campaign 3. Double-check your column names in the Clay table match the field mappings in your enrichment settings.If you're still experiencing issues after checking these points, please ask for human support to help investigate your specific setup, as we'll need to look at your actual configuration to provide more detailed assistance. Sources: Add Lead to Campaign with Instantly Push Data To Your Email Sequencer [Clay 101] - Clay University Instantly integration overview | Documentation | Clay University
Charles Parietti
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this only happened on 43 out of 250 leads, so it was properly mapped
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi (Clay)
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Hi Charles, thanks for reaching out! This means that the leads were already added to your Instantly campaign. Since these leads have already been updated, you need to use the Update leads in Instantly enrichment to make changes now
Charles Parietti
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Hi Tanvi, thats odd, bc i double checked the leads that failed and they are not in instantly are all
Tanvi (Clay)
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Charles - Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1735925400&signature=f9d7041b1e7182203e0fbba4dd6dd49d4de394a41f553116214f2910726484fa&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS71BJIS2BKsam%2FhVPvbeQ%3D%3D%0A
Charles Parietti
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https://app.clay.com/workspaces/300142/workbooks/wb_z5v3SgoRVJZJ/tables/t_rm5ZCs7CQu2o/views/gv_G9a4929FmyGf
Tanvi (Clay)
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Hey Charles, it looks like this lead already exists in another campaign in the workspace. You currently have the Skip if lead is in workspace toggle on so that any leads that would be duplicates in the workspace will not be added to the campaign. https://downloads.intercomcdn.com/i/o/w28k1kwz/1320439965/c515e06f56be70dfc85b112ce699/CleanShot+2025-01-03+at+12_58_58%402x.png?expires=1735929000&signature=e1bec51b5942ada9b444efb489d94757b49f7906b077b181d3cce0db7e07fdad&req=dSMlFs19lIhZXPMW1HO4zWbuH4p8s5%2Be0vO5hjEyDJb3%2BAl4xuolOChDsdrf%0AESY5%0A
Tanvi (Clay)
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I just removed this toggle, and the first row was added to your campaign successfully now!
Tanvi (Clay)
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Feel free to keep this toggle off if you're ok with duplicate leads in your workspace across multiple campaigns
Tanvi (Clay)
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Let me know if this makes sense and if you have any further questions!
Channeled
APP
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Hi Charles Parietti! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Jacek
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Hi, I have set up the proper integration with clay and instantly, imported the leads and they are verified, but seems none of the fields created by twain to create the sequence have carried over, thus meaning the campaign has not started. Can anyone point me in proper way to make sure the copy is being carried over from my clay table to instantly?
Bruno (Clay)
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Hi Charles, thanks for reaching out. Taking a look at this now!
Bruno (Clay)
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Do you mind sending the link to the table you're setting up the push to instantly in so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1736423100&signature=8f5a1e54b92ac18f4a116b3f78696da5fcfd3fda0635a2d3baca1ba0361bf0f2&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS34BJQX2BKsam%2FhVPu1%2FA%3D%3D%0A