Account Locked: Need Assistance to Unlock My Account | Clay

Account Locked: Need Assistance to Unlock My Account

Hello, I can't log into my account, not sure what happened. It says: “Oh no! Your account has been temporarily locked for fraud protection. Please reach out to verification@clay.run to unlock your account.” Can you check this please?

7 comments

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Your account may have been locked as part of our security measures to combat spam usage of free trial credits.Since your account is locked, our team will need to review your situation. We'll contact you through the email address associated with your account, so please make sure you have access to that email.Please wait for our team to reach out - they'll review your case as soon as possible and provide updates about restoring your account access. Source: Clay: Terms of Service
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Hi Nixon A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Nixon A.!
Nixon A.
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Any update?
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Your account was likely locked as part of our security measures to combat spam usage of free trial credits.Our team will review your situation and provide updates as soon as possible. Please ensure you have access to the email associated with your account, as this will be necessary for account recovery and communication.We apologize for any inconvenience this has caused and appreciate your patience while we work to resolve this. Source: Clay: Terms of Service
Daniel K.
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Hey Nixon! Apologies for the inconvenience earlier. Your account has been unblocked for now. We've noticed that there are multiple accounts linked to your profile. Are you by any chance offering Clay services to other accounts as well? If so, could you kindly provide us with some details on the paid accounts involved? Cheers, Daniel
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.