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Updating Campaign Lead List on Instantly.ai via API: Timeframe Insights
How long does it take to update data on Instantly.ai’s campaign lead list via API if I changed some fields in Clay?
How long does it take to update data on Instantly.ai’s campaign lead list via API if I changed some fields in Clay?
When you update fields in Clay and want to see those changes reflected in Instantly.ai's campaign, you'll need to refresh your campaign page in Instantly to see the updates. If you're not seeing the changes after a refresh, try performing a hard refresh in your browser: ** For Mac: • Chrome/Firefox: Cmd + Shift + R • Safari: Cmd + Option + R ** For PC: • Chrome/Firefox/Edge: Ctrl + F5 Note that if the leads already exist in Instantly, the system will update them rather than create duplicates, though you may see "failure" messages during this process.
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When you make updates in Clay, the changes should be visible immediately after refreshing your campaign page in Instantly.ai.
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It’s been 1.5 hours. The data did not update on instantly. Not sure what the issue is.
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
https://app.clay.com/workspaces/480573/workbooks/wb_ryUcbvCGpeP3/tables/t_FApmmno6RHNy/views/gv_245RkDfRb8Fz I still need support here. It hasnt updated till now. Attached Instantly AI screenshot
Hey Sahil! When working with Instantly enrichment, the challenge is that it's primarily designed for creating new leads rather than updating existing ones - that's why you're seeing this behavior. You have two options to get this working: 1. Re-run the Instantly enrichment on the records. It might show an error message since it's technically made for creating rather than updating, but it should still pull in fresh data. 2. Thanks Bharat for this one. For future reference, you can add a formula to instantly that prevents running the enrichment if certain values are already present. This helps avoid unnecessary runs or conflicts. Let me know if you need help setting up either of these solutions!
Hey! If the enrichment sync isn't working after multiple runs, I'd recommend reaching out to them directly to investigate why. Could you let me know what they say?
I asked them. They urged me to ask you guys. 😅
Ah so sorry for that. Let's check those unsynced emails - this will help us build a better case for them. Could you tell me: 1. Which emails aren't syncing? 2. Which table are they in? Once I have these details, I can look into the API calls and we can get back to them with those.
I can see that the payload looks correct on my end, and it’s also being passed through our backend: email: 'ashleigh@hiwaldo.com', campaign: 'cd66c403-b9aa-4588-acc8-bf11e903f58c', last_name: 'Hinde', first_name: 'Ashleigh', company_name: 'WALDO', custom_variables: { Intro: 'Hey Ashleigh,', 'Open Text': 'WALDO's journey from launch to acquisition is a testament to your vision for transforming eyecare—excited to see how this new chapter unfolds for you.', 'Second Body': 'I help venture-backed startups scale faster as a Fractional Chief of Staff, giving founders the time and clarity to focus on growth.\n' + '\n' + 'Ashleigh, I know you get pitched a lot so I wanted to ask your permission first to see if you mind if I can send you more info?', 'Subject Line': 'Ashleigh, quick thought' }, skip_if_in_workspace: true }, Do you see the same thing for that user? If so, and you spot someone else with a similar issue, can you share their email?
This hasnt updated on Instantly for this lead.
For this case, the payload is still the old one. Same reflects on Instantly. Strange.
I see these leads are marked as "completed" which means the emails were already sent. Is this the case? If so that'd explain why Instantly isn't updating it since an email is sent, they can't update the content retroactively.
Good point. For completed the email has been sent. This is an example of an email that hasnt been sent. Seems like Clay hasnt updated the cells to instantly in this case. The payload still has old data while the columns/variables have new data.
Hey! I see the email shows as "Paused" and the API docs were last updated a week ago, mentioning a V2 upgrade requiring new API keys. That might explain why it wouldn't update anymore. Can you confirm if this lead received any messages before being paused?
No the lead did not receive any messages before the pause.
Hey! Let's delete and re-upload the data to fix this. I heard from the team that it'll return the lead data with a 200 response, just like when leads are successfully added. I'll pass along feedback about being able to update leads too. Need anything else?
