Troubleshooting Auto-Run Issue with Lookup Multiple Rows Between Workbooks

Mikhail · 2026-01-21T17:00:52.472Z

I cant figure out why Lookup Multiple Rows is not running in my table automatically. Table is on, Auto-run is on for the column. For the context, Im looking up another table in other workfbook.

Troubleshooting Auto-Run Issue with Lookup Multiple Rows Between Workbooks | Clay

13 comments

· Sorted by Oldest

Clay Support
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Try clicking on the specific cell that's not running - it might show "waiting for its inputs." You can click "re-run this cell" to make it work, or toggle the auto-update off and on again to update all rows.
If the lookup is stuck on "queued," click the column header and select "Force Rerun Column" to reset it.
Also double-check that both table-level auto-update is ON and your specific column's auto-update is ON - the table setting acts as the master switch. [1] [2]
Clay Support
APP
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Is that what you were looking for?
Mikhail
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No
Clay Support
APP
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I'm sorry to hear that didn't help. I'll connect you to one of our human agents who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Aditi S.
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Hi Mikhail - thanks so much for reaching out. Do you mind sharing a link to the table in which you're seeing this?
Mikhail
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Aditi S. sure thing! Here is the link
Aditi S.
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Thanks for sharing Mikhail - taking a look to see what's happening here.
1
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Mikhail
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Hey Aditi S. - could you help with this one? This issue prevents the table from working correctly. Thanks a million!
Aditi S.
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Hi Mikhail - so sorry for the delay here. I took a look at your table and I believe the issue here is the row value reference. The Row Value shows form tag as plain text. For auto-update to work, this needs to be a column reference (like {{form_tag}} or selected from the column picker), not static text.
Aditi S.
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I believe that should solve the issue here. I would recommend trying this out and letting us know if you're still facing issues.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Try clicking on the specific cell that's not running - it might show "waiting for its inputs." You can click "re-run this cell" to make it work, or toggle the auto-update off and on again to update all rows.
If the lookup is stuck on "queued," click the column header and select "Force Rerun Column" to reset it.
Also double-check that both table-level auto-update is ON and your specific column's auto-update is ON - the table setting acts as the master switch. [1] [2]
Clay Support
APP
·
·
Is that what you were looking for?
Mikhail
·
·
No
Clay Support
APP
·
·
I'm sorry to hear that didn't help. I'll connect you to one of our human agents who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Aditi S.
·
·
Hi Mikhail - thanks so much for reaching out. Do you mind sharing a link to the table in which you're seeing this?
Mikhail
·
·
Aditi S. sure thing! Here is the link
Aditi S.
·
·
Thanks for sharing Mikhail - taking a look to see what's happening here.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Mikhail
·
·
Hey Aditi S. - could you help with this one? This issue prevents the table from working correctly. Thanks a million!
Aditi S.
·
·
Hi Mikhail - so sorry for the delay here. I took a look at your table and I believe the issue here is the row value reference. The Row Value shows form tag as plain text. For auto-update to work, this needs to be a column reference (like {{form_tag}} or selected from the column picker), not static text.
Aditi S.
·
·
I believe that should solve the issue here. I would recommend trying this out and letting us know if you're still facing issues.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!