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Table Constantly Updating: Credit Loss & Lack of Support Issues
Hey Clay - my table won’t stop updating and I am eating through my credits like crazy 😞 8000 credits lost in the past 10 minutes and the support via chat does not respond
I clicked STOP enrchiment like 20x times and it still keeps enriching
Bruno R.··Hey there, thanks for reaching out taking a look at this!
Thanks - please hurry up - 10.000 credits already lost 😞
- Bruno R.··
I’ve force-stopped the runs for you and restored the credits to your account. To ensure everything is resolved on your end, please clear your cache and refresh your browser. Let me know if you encounter any further issues!
Thank you so much Bruno!
how can I make sure my table only runs first 50-100 rows rather than an entire table?
I tried selecting first 100 rows here but it kept going above 100
- Bruno R.··
Yes you can run a specified subset of enrichments by going into the run settings of the enrichment you're setting up as follows: https://downloads.intercomcdn.com/i/o/w28k1kwz/1258100525/5c7ae2dff0fe5124be4b6dd7b09a/CleanShot+2024-11-19+at+13_11_01%402x.png?expires=1732041900&signature=fb7a23bd4ad7cf42e8e49ce5d3d5d9fcb73d794550562d248bbfad5ef8b2ad10&req=dSIiHsh%2BnYRdXPMW1HO4zS%2FGhPA%2BWLwT%2FBkXNb8Z66pOPhmHXrHFzeTOkbHR%0ABg5x%0A To prevent unnecessary credit burn you may want to also either turn off auto update for the individual columns you don't want to run, or turn it off for the entire table. Here's how you can set either up: Column specific - Go to edit your column, and navigate to run settings, here you can do this: https://downloads.intercomcdn.com/i/o/1137779497/e675647530189aca4d01a2d7/CleanShot+2024-08-07+at+10_23_15.gif?expires=1732041900&signature=7c10fc08c43dd53d8889d92e11a0994253964a722e20f3d2498f2309cab55bd4&req=dSEkEc55lIVWXvMW1HO4zYskgEcY3od8bp%2BMw5UyFo0utw%3D%3D%0A Table wide - select your table name in the top left of your screen, and select disable auto update. Here's how you can do this: https://downloads.intercomcdn.com/i/o/1137782355/ec817d03d6ccfaa53d270189/CleanShot+2024-08-07+at+10_25_03.gif?expires=1732041900&signature=172eab3f440acf436460202b332ef1634c5f169051f5860cc949f3ef94c33d4c&req=dSEkEc52n4JaXPMW1HO4zdbMnm7wf8OGkp6XUdDnZh3bgg%3D%3D%0A
thank you
- Bruno R.··
Happy to help!
your force stop did not work
- Bruno R.··
If you're still experiencing this issue, can you kindly perform a hard refresh for me? Here are some instructions on how to do it: Mac: Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + RPC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
ok
now it did work but my credits are back at 13.588 while they were at like 18.500 before the issue started 😞
- Bruno R.··
Topped your credits back up to your original balance, sorry about the lag in processing the run stop here!
thanks. that was stressful
- Bruno R.··
To prevent this from happening again, I suggest that you either turn off auto update for the individual columns you don't want to run, or turn it off for the entire table. Here's how you can set either up: Column specific - Go to edit your column, and navigate to run settings, here you can do this: https://downloads.intercomcdn.com/i/o/w28k1kwz/1258131634/594bc0072152f6c9146f89b55f9f/CleanShot%2B2024-08-07%2Bat%2B10_23_15.gif?expires=1732042800&signature=c0c50ca914818e331a126d1eacf45c92d579c12839022913064306223d4fd5d9&req=dSIiHsh9nIdcXfMW1HO4zYtt6%2FGHzeYcs9SR%2BPdYqgF5gvLDktbvpe1uz2ln%0Avdx5%0A Table wide - select your table name in the top left of your screen, and select disable auto update. Here's how you can do this: https://downloads.intercomcdn.com/i/o/w28k1kwz/1258131633/f2c3c047713fdfd9e90050581439/CleanShot%2B2024-08-07%2Bat%2B10_25_03.gif?expires=1732042800&signature=4007eae7e45cf250e12e58e6c00da76438a2076bd747e3751dd173f3f0941d3e&req=dSIiHsh9nIdcWvMW1HO4zSeqpslkS%2FzngYVgHPT4G%2BqeEog1UBfm2HJOwwsL%0ApU0K%0A
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.