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Table Constantly Updating: Credit Loss & Lack of Support Issues | Clay

Table Constantly Updating: Credit Loss & Lack of Support Issues

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Hey Clay - my table won’t stop updating and I am eating through my credits like crazy 😞 8000 credits lost in the past 10 minutes and the support via chat does not respond

25 comments

· Sorted by Oldest

Sławom P.
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I clicked STOP enrchiment like 20x times and it still keeps enriching
Sławom P.
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Sławom P.
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https://app.clay.com/workspaces/257344/tables/t_FY7zetoFCnQh/views/gv_JfwESxYt9kae
Sławom P.
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Bruno R.
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Hey there, thanks for reaching out taking a look at this!
Sławom P.
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Thanks - please hurry up - 10.000 credits already lost 😞
Sławom P.
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Loading attachments
Sławom P.
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Bruno R.
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I’ve force-stopped the runs for you and restored the credits to your account. To ensure everything is resolved on your end, please clear your cache and refresh your browser. Let me know if you encounter any further issues!
Sławom P.
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Thank you so much Bruno!
Sławom P.
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how can I make sure my table only runs first 50-100 rows rather than an entire table?
Sławom P.
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I tried selecting first 100 rows here but it kept going above 100
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Bruno R.
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Yes you can run a specified subset of enrichments by going into the run settings of the enrichment you're setting up as follows: https://downloads.intercomcdn.com/i/o/w28k1kwz/1258100525/5c7ae2dff0fe5124be4b6dd7b09a/CleanShot+2024-11-19+at+13_11_01%402x.png?expires=1732041900&signature=fb7a23bd4ad7cf42e8e49ce5d3d5d9fcb73d794550562d248bbfad5ef8b2ad10&req=dSIiHsh%2BnYRdXPMW1HO4zS%2FGhPA%2BWLwT%2FBkXNb8Z66pOPhmHXrHFzeTOkbHR%0ABg5x%0A To prevent unnecessary credit burn you may want to also either turn off auto update for the individual columns you don't want to run, or turn it off for the entire table. Here's how you can set either up: Column specific - Go to edit your column, and navigate to run settings, here you can do this: https://downloads.intercomcdn.com/i/o/1137779497/e675647530189aca4d01a2d7/CleanShot+2024-08-07+at+10_23_15.gif?expires=1732041900&signature=7c10fc08c43dd53d8889d92e11a0994253964a722e20f3d2498f2309cab55bd4&req=dSEkEc55lIVWXvMW1HO4zYskgEcY3od8bp%2BMw5UyFo0utw%3D%3D%0A Table wide - select your table name in the top left of your screen, and select disable auto update. Here's how you can do this: https://downloads.intercomcdn.com/i/o/1137782355/ec817d03d6ccfaa53d270189/CleanShot+2024-08-07+at+10_25_03.gif?expires=1732041900&signature=172eab3f440acf436460202b332ef1634c5f169051f5860cc949f3ef94c33d4c&req=dSEkEc52n4JaXPMW1HO4zdbMnm7wf8OGkp6XUdDnZh3bgg%3D%3D%0A
Sławom P.
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thank you
Bruno R.
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Happy to help!