Troubleshooting 500 Error When Importing Data from HubSpot

Ben · 2025-08-11T12:16:29.059Z

Getting a 500 error when trying to import data from HubSpot - already tried reconnecting the HubSpot account to no avail.

Troubleshooting 500 Error When Importing Data from HubSpot | Clay

Clay
APP
·
·
Try testing your HubSpot connection first: go to Settings > Connections, select HubSpot, find your account, click the … menu and select Test Connection. If the connection test fails, you can edit the account credentials by clicking Edit in the same menu to update or re-enter your credentials. For the import process, ensure you're following these steps: click Actions > Import > Import Contacts from HubSpot, authenticate your account, search for your list name, and submit. If you continue experiencing 500 errors after verifying your connection, please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Sources: Workspace administration documentation | Documentation | Clay University Import from CRM [Clay 101] - Clay University Import from CRM [Clay 101] - Clay University
Daniela D.
·
·
Hey Ben! Sorry about this. The engineering team is currently looking into this and will follow up with an update🙏🏾. To unblock you, we recommend selecting the source option from the section on the screenshot below. Let me know if that helps.
(57 kB)
Ben
·
·
Hi Daniela, Thanks for the quick reply! Starting a new workbook like in the screenshot yields the same error message.
Daniela D.
·
·
Hey Ben! Thanks for the reply. Happy to help. Could you confirm the name of the list you selected & if you're taking the steps shown in the recording below?
(1072 kB)
Ben
·
·
That worked - was able to get data from HubSpot this way. Thanks!
Daniela D.
·
·
Happy to help! Thanks for your patience🙏🏾.
Daniela D.
·
·
Hey Ben! Happy to report that the funding filter is back. Let us know if you run into any issues.
(16 kB)
Daniela D.
·
·
Hey Ben! Good news! Happy to report that we heard back from the team and this issue should be fixed. You should be able to use the "import from CRM" tab to select lists. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Ben
·
·
New connections seem to work now. However, I've got a table (https://app.clay.com/workspaces/675522/workbooks/wb_0sza97qhip3fwHaE4zV/tables/t_0sza98gPzMMQqNncTVG/views/gv_0sza98hC8kUpYDrHpPY) that is supposed to re-run every day and update relevant properties based on changes in HubSpot - that still doesn't seem to work. Do I need to change any settings?
Daniela D.
·
·
Hey Ben! Thanks for the message. Happy to help. I ran a quick check and confirmed the last import took place yesterday. It doesn't appear that any settings need to be changed. The timestamp indicates that the source will refresh in about 2 hours. You can update it before then by clicking "Run Now." To confirm, are you seeing records that have not yet been imported?
(59 kB)
Ben
·
·
It's not records that have been missing entirely, but properties for existing imports don't seem to update - f. e. row 3888 k.borbely@sci.de Properties.Job Title_2 should be "Other" while it's showing as "null".
Daniela D.
·
·
Hey Ben! Got it. Thanks for confirming. We're looking into this and will follow up with an update.
Daniela D.
·
·
Could you share a screenshot of the job title field for that record and confirm when it was updated?
Ben
·
·
Job Title (ICP) = Job Title_2 Job Title = Jobtitle I pushed Job Title_2 from Clay to HubSpot yesterday
Daniela D.
·
·
Thanks for sharing! We'll follow up with an update.

19 comments