Trial Extension Applied to Wrong Account: Need Assistance

👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

Hey, thanks for reaching out! 😊 Just curious—what do you mean by “wrong account”? Keep in mind that multiple Clay accounts are not allowed. Let me know if I can help clear things up! 👍

I started with one, which I never used, then I had to open another one with my professional email account to be used also as part of the accelerator.

Ok - Happy to provide a one-time extension to your free trial. Make sure you're currently logged into Clay and then go ahead and click this link - it'll give you another 2 weeks to play around. https://app.clay.com/extend-my-trial/

Will I get an extension of my current trial or does it make sense to wait for the end of this 14 days trial I have?

If you already have a free trial, you won’t be able to get another one on top of it. If you haven’t extended the trial on that account yet, then you’ll get a new trial. However, if the account is already in trial, you’ll need to wait until it ends. Keep in mind, this will be the only time we can extend it! 🙂 Let me know if you need more info! 😊

Then I will wait until the end and then click on that link, I hope it will work. I need more time to complete my project of week 2.

Perfect - Keep us posted :)

We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!