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Request for Refund and Cancellation of Clay Subscription

Avatar of Hamid E.Hamid E.
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I would like to apply for a refund, because we rushed our decision to use Clay and we want to cancel it.

5 comments

  • Avatar of Hamid E.
    Hamid E.
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    no specific table, full account

  • Avatar of Bo (.
    Bo (.
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    Hey Hamid, I’ve passed your request to our billing team — they’ll follow up with you later this week. Let us know if you need anything else in the meantime.

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Hamid E.
    Hamid E.
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    team has not reached out to me yet

  • Avatar of Mark L.
    Mark L.
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    Hello Hamid, thanks for getting in touch. And apologies for the miscommunication on this earlier. I've canceled the subscription, submitted refund for the prior payment, and removed the credits alloted from that payment. At this point, you can continue on the Free plan, or change to another subscription as you see fit. The refund should reflect on your end within 10 days. If you don't see it after 10 days, let us know, and we'll check with our providers. Cheers -Mark