Clay Icon
Join the Community
02 Support

Plan Renewal Issue: Missing Credits in Account

Avatar of Soheil S.Soheil S.
·
·

Hey team, our plan got renewed but we haven't received the credits in our account. Can you please look into it?

7 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Bruno R.
    Bruno R.
    ·
    ·

    Hi Soheil, thanks for reaching out. Is this the workspace you're referencing? It seems as if the credits were correctl attributed to this account when the subscription renewed on October 12.

  • Avatar of Soheil S.
    Soheil S.
    ·
    ·

    Sorry no that's the old workspace from my previous role 🙂 The new one was fixed earlier today. Thanks for checking

  • Avatar of Arturo O.
    Arturo O.
    ·
    ·

    Hey Soheil, thanks for the confirmation! Hope you're doing great! Let us know if you still run into any issues in any case!

  • Avatar of Soheil S.
    Soheil S.
    ·
    ·

    Thanks 🙂

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi Soheil S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thank you so much for sharing your feedback Soheil S.!