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Account Locked on Free Plan: Need Support and Assistance

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hey support team, I had recently signed up to the free plan and starting going through tutorials but my account got locked. I emailed the verify address given but have received no reply. First time I sign up, no multiple emails used and I don't manage any client accounts. Help would be greatly appreciated!

Account Locked on Free Plan: Need Support and Assistance | Clay

6 comments

· Sorted by Oldest

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Your account was likely locked as part of our security measures to prevent spam usage of free trial credits. While you've already taken the correct first step by emailing the verify address, since you haven't received a response and need assistance, please explicitly ask for a human agent in this conversation who can help review your situation.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Stefano
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
🙏1
O J.
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Thank you, much appreciated!
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Hi O J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback O J.!