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Login Access Blocked for Over a Week - Urgent Assistance Needed
My login is blocked for more than a week now, I have written multiple email but in vain! My email is: growtontools@gmail.com Clay S.
I understand your account has been locked. This is likely due to our security measures that were implemented to prevent spam usage of free trial credits.To get help with your blocked account, please explicitly request a human agent in this conversation. Since this requires direct account review, a support team member will need to assist you personally.In the meantime, if you're using a password to log in, you can try the "forgot password" option on the login page to see if a password reset resolves the issue. Source: What happens if one of your providers doesn't return valid data? - FAQ | Clay.com
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hi Aniruddh G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Thank you so much for sharing your feedback Aniruddh G.!
Hey Aniruddh, thanks for reaching and apologies for the delay between replies. Most of the team was offline last week. I checked this specific email, growtontools@gmail.com, and it shows up as unblocked on our end. Could you share a screenshot of what you're seeing on your side when trying to log in and what method you used to access the account? Also, the reason why other emails may be blocked is because our security provider detects multiple accounts on your end, any reason for having multiple emails? It's best practice to keep one or maybe two professional accounts active. If you're working with clients, they can create their workspaces and invite your email as a user in their workspaces instead to prevent this issue.
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Hi Aniruddh G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: