Issue with Work Email Waterfall Displaying Provider-Level Emails Only

Shayan H. · 2025-11-05T18:25:44.225Z

hey guys how come the work email waterfall is displaying emails found on each individual provider level, but not in the final summary column?

Issue with Work Email Waterfall Displaying Provider-Level Emails Only | Clay

Clay Support
APP
·
·
The waterfall is still processing - notice your progress bars show 14-15% completion. [1] Final validated emails appear in the last column only after the entire waterfall completes.
The waterfall may continue running even after finding emails because those emails need to pass validation first. If an email fails validation, the waterfall moves to the next provider.
Wait for the waterfall to finish processing all providers and validation steps - then you'll see the final results populate in your summary column.
Clay Support
APP
·
·
Was that helpful?
Shayan H.
·
·
No it’s done running already There is no update still being completed on these rows. The 14% reflects that I haven’t run it on the entire column
Clay Support
APP
·
·
Sorry for the frustration—I'll connect you with a human agent who can assist further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Shayan H.
·
·
https://app.clay.com/workspaces/533071/workbooks/wb_0t55vk0tSNYkUC24f8f/tables/t_0t59mqjYXfh3aPDRSif/views/gv_0t55vk2kBkQMifazDxG
Ashwin D.
·
·
Hey Shayan - thank you for reaching out. It seems as though you were able to solve this issue. This happened because your table's auto-update settings might've been turned off. Let me know if you need any more help!
Scott L.
·
·
dealing with this same exact thing. is this a bug?
Scott L.
·
·
Ashwin D. https://app.clay.com/workspaces/557465/workbooks/wb_0t57ql1JmNykdiJTkoP/tables/t_0t57sdqmBUedV2CtTxn/views/gv_0t57sdroovuDrjz35Fy
Shayan H.
·
·
Hey Ashwin D. – it didn’t get fully resolved, no : / check this out here:
Shayan H.
·
·
rev@fairfield.edu isn’t showing up in the summary column
Scott L.
·
·
this must be some type of bug because this is an out-of-the-box waterfall and i've done this hundreds of times. (sorry i hijacked your thread Shayan H. - dealing with the same exact issue)
Shayan H.
·
·
you’re good scott ❤️ excited to figure it out together 👏
1
Ashwin D.
·
·
Hey! I noticed that the "Drop Contact" provider within your waterfall is missing an input. To fix this, edit your waterfall, head to full configuration, click on the provider, and add the missing input.
For future reference, if you encounter issues with your waterfall enrichment, unhide all the rows. Sometimes, a red diamond will appear, indicating any potential errors.
Scott L.
·
·
Ashwin D. I had the same error in mine. I have since fixed it, but the outputted emails still arent appearing in the merge column

35 comments