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Locked Account Issue: Awaiting Response from Verification Team
One of our accounts is locked, sent an email to verification@clay.run but haven't gotten anything back
Enoch··email: admin@cymateclient.com
I notice you've emailed verification@clay.run, but for account-related issues, you should reach out to us at support@clay.com instead.Regarding your locked account, this is likely due to our security measures to combat spam usage of free trial credits.To get assistance with your locked account: 1. Send an email to support@clay.com 2. Include your account details and describe the issue 3. Our team will review your situation and provide updates Source: Where can I get customer support? - FAQ | Clay.com
Your account was likely locked as part of our security measures to prevent spam usage of free trial credits.To get assistance with unlocking your account, please email support@clay.com and include: 1. Your account email (admin@cymateclient.com) 2. A description of the issueSince this email is associated with your account, our team will be able to verify and assist you through that channel. Sources: Clay: Terms of Service [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)