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Help Needed: HeyReach Campaign Integration Issue with Clay

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Hi, I launhed a HeyReach campaign using Clay integration, worked perfectly fine. However, now I'm getting this prompt "Feature not available! Please upgrade your plan." Can you please help me with this? Thank you.

Help Needed: HeyReach Campaign Integration Issue with Clay | Clay

4 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Taha Hafeez
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https://app.clay.com/workspaces/243128/tables/t_wNpWdpzbcN2A/views/gv_ZKYBjC4Fozxf
Tanvi (Clay)
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Hi Taha, thanks for reaching out! The reason you are seeing this message is because when your free trial ended and you switched to the free plan, you lost access to Email Sequencer tools such as Heyreach which are an Explorer plan feature. https://downloads.intercomcdn.com/i/o/1194356335/5d181c12df24ab1230638ece/CleanShot+2024-09-26+at+10_36_47%402x.png?expires=1727363700&signature=256e7fe281e89dbfe90a9538eb261a9526d7561eceed2a4cf9fae7e3487f1c54&req=dSEuEsp7m4JcXPMW1HO4zRmfMHD78aEF6A0nJhKl3SgGrUTzG0itYzcLRhhe%0AWR6n%0A I'm happy to make an exception and enable this feature for you for the next two weeks if you'd like to continue experimenting with it. Let me know if you'd like me to make this change for you!
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.