Troubleshooting Query Could Not Be Parsed Error in Close Leads

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Anybody have experience with errors when looking up an existing lead in Close? Getting “Query could not be parsed” when looking up email

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Bo (.
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Hi there, thanks for reaching out! The “Query could not be parsed” error usually means the query format isn’t being accepted. This can happen if there’s an issue with how the email or parameters are structured. Here’s a quick guide to fixing this: https://www.loom.com/share/68e6cb69ed9f4820a131463663f4c086 Give that a try, and let me know if you need further help!
Cole
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Bo (. thank, this worked
Channeled
APP
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Hi Cole! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Bo (.
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Hi there, thanks for reaching out! The “Query could not be parsed” error usually means the query format isn’t being accepted. This can happen if there’s an issue with how the email or parameters are structured. Here’s a quick guide to fixing this: https://www.loom.com/share/68e6cb69ed9f4820a131463663f4c086 Give that a try, and let me know if you need further help!
Cole
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Bo (. thank, this worked
Channeled
APP
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Hi Cole! This thread was recently closed by our Support team. If you have a moment, please share your feedback: