Join the Community

Assistance Required: Account Blocked for Clay Setup Process

·

·

Support with Account Blocked Hi Clay team, My name is Nicolas Francese, a member of Clay Latam, Clay Creator, and founder of ZalesMachine. I've already sent the email to the appropriate mailbox to address this, but I need to resolve it asap. I wanted to let you know that we handle all outbound processes in-house for each company. As part of this process, we set up all the tools (including Clay) with their own usernames and passwords. When trying to create an account with their email: obrown@rdamobility.com I encountered the following issue (Image attached) I need to resolve this as soon as possible since I have to deliver the project to the client. Thanks in advance!

4 comments

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Mark L.
·
·
Hi Nicolas, I've just unlocked that address for you – thanks for letting us know. We've seen increased spam on free trials, so we've tightened security measures to detect this as we grow. Appreciate your patience as we work to improve security. You should be all set, but please keep in touch with any questions as you go along. We'll be here to help. Cheers -Mark
Channeled
APP
·
·
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.