Processing Slowdown with GPT-4o Mini: Seeking Confirmation on Issues

Don M. · 2025-08-07 10:10:49.641895+00

Hi , We’re currently experiencing a slowdown in processing. We're using GPT-4o Mini for our _ICP Fit_ column, and it's been running for over 15 hours without completion. Could you please confirm if there are any issues or ongoing maintenance on your end that might be affecting this? Thank you

Processing Slowdown with GPT-4o Mini: Seeking Confirmation on Issues | Clay

11 comments

· Sorted by Oldest

Clay
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For processing delays with GPT-4o Mini, try these troubleshooting steps: • Break down your task: Split large data requests into smaller batches • Check your OpenAI API limits: Ensure you have sufficient tokens per minute (TPM) - you need 30,000 TPM for ChatGPT columns • Verify your queries: Make sure your prompts are specific and well-defined • Monitor usage limits: Check both your Clay and OpenAI API quotas You can check your OpenAI usage tier and limits at: https://platform.openai.com/settings/organization/limits If the issue persists after trying these steps, please request human assistance by clicking "Talk to a person" for further investigation.
Patryk W.
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well... https://status.clay.com/ Don M.
Don M.
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Here is the link https://app.clay.com/workspaces/275131/workbooks/wb_QRvYRXNgJm2D/tables/t_0t0l3boBBXnRGaY5QxF/views/gv_MumkmhnnHnMo
Stefano
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Don - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Don M.
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Hi Stefano, do you have an estimated time for when this can be fixed? Thank you
Stefano
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Hi Don, we do not have an ETA yet but our engineers are actively working on fixing this and we will reach out once this issue is fixed!
Don M.
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Thank you Stefano please keep me posted
Clay
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Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!
Channeled
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Clance H.
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I am running into the same issue, It just keeps going through a cycle and nothing is happening. When I check the OpenAI Dashboard nothing has been processed on their end
Bo (.
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Do you mind sending the link (url) to the table so we can take a look?
(52 kB)

Clay
APP
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For processing delays with GPT-4o Mini, try these troubleshooting steps: • Break down your task: Split large data requests into smaller batches • Check your OpenAI API limits: Ensure you have sufficient tokens per minute (TPM) - you need 30,000 TPM for ChatGPT columns • Verify your queries: Make sure your prompts are specific and well-defined • Monitor usage limits: Check both your Clay and OpenAI API quotas You can check your OpenAI usage tier and limits at: https://platform.openai.com/settings/organization/limits If the issue persists after trying these steps, please request human assistance by clicking "Talk to a person" for further investigation.
Patryk W.
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well... https://status.clay.com/ Don M.
Don M.
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Here is the link https://app.clay.com/workspaces/275131/workbooks/wb_QRvYRXNgJm2D/tables/t_0t0l3boBBXnRGaY5QxF/views/gv_MumkmhnnHnMo
Stefano
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Don - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Don M.
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Hi Stefano, do you have an estimated time for when this can be fixed? Thank you
Stefano
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Hi Don, we do not have an ETA yet but our engineers are actively working on fixing this and we will reach out once this issue is fixed!
Don M.
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Thank you Stefano please keep me posted
Clay
APP
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Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!
Channeled
APP
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·
Clance H.
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·
I am running into the same issue, It just keeps going through a cycle and nothing is happening. When I check the OpenAI Dashboard nothing has been processed on their end
Bo (.
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·
Do you mind sending the link (url) to the table so we can take a look?
(52 kB)