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Assistance Needed: Slow Lookups Stuck in Queue
my lookups are taking forever, theyve been on queued for a vey loong time. please help.
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.··It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
Harkan··please let me know when this can be fixed
- Bo (.··
Hey Silver - Will do! We’re currently investigating if there’s a way to prevent this, but for now, the Lookup speed depends on the entire clay workspaces, not just yours, which might cause some slowdown. I’ll keep you updated on what the engineers decide, but just to clarify, the rate limit isn’t considered a bug. Thank you for your patience—I’ll get back to you soon! 😊
- Harkan··
Hey any updates ?
Hey! Sorry for the delay. The team worked on some changes to improve the rate limit. We'll get back with an update as soon as it's live.
- Bo (.··
Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.