Troubleshooting No Options Found in Lookup Function | Clay

Troubleshooting No Options Found in Lookup Function

I am getting the no options found response in the drop down again on the lookup function. I added a new key and authed in and it still isnt working.

8 comments

Channeled
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The "no options found" response in the lookup function dropdown could be due to a few reasons. First, ensure you've correctly set up your Salesforce integration: 1. Check if you've selected the right Salesforce account in the lookup function. 2. Verify that you've specified the correct Object to lookup. 3. Make sure your search parameters (Fields to Filter By, Search Operator, and Field Values) are correctly set. If the issue persists, it might be an API key problem. Double-check your API key in Settings > Your Profile > API Key section. If needed, try regenerating the key and updating it in your Clay integration. If you're still experiencing issues, please share more details about your setup so we can troubleshoot further.
Source: Salesforce integration overview | Documentation | Clay University
Summiya B.
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Re-authenticate your integration in Manage Integrations. Check column settings – ensure the right input type (Text, URL, etc.). refresh you page then try again.
Channeled
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If you're still experiencing the "no options found" issue in the lookup function dropdown, try these additional steps: 1. Double-check your Salesforce account selection in the lookup function. 2. Verify the Object you're trying to lookup is correct. 3. Review your search parameters (Fields to Filter By, Search Operator, and Field Values). 4. Ensure your API key is correct. Go to Settings > Your Profile > API Key section to verify or regenerate it. 5. Perform a hard refresh of your browser (Cmd/Ctrl + Shift + R). If the issue persists, you may need to request human assistance for further troubleshooting.
Source: Salesforce integration overview | Documentation | Clay University
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Alexander F.
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Is this for the "Lookup Single Row in Other Table" error? I am facing this issue as well!
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To resolve the "no options found" error in the "Lookup Single Row in Other Table" function, try these steps: 1. Verify your Clay API key: • Go to Settings > Your Profile > API Key section. • If needed, regenerate the key and update it in your integration. 2. Double-check your lookup configuration: • Ensure you've selected the correct table to search. • Verify the target column, filter operator, and row value are set correctly. 3. Refresh your browser page and try again. If the issue persists, review your table structure and data to ensure the lookup parameters match your data. For further assistance, you may need to request human support by clicking "Talk to a person" in this chat.
Sources: Lookup Rows | Documentation | Clay University Write to Other Table | Documentation | Clay University Lookup Rows | Documentation | Clay University
Alexander F.
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Things I have tried already:
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Generate a new API key again in the settings (twice)
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Try it from another table
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Wait a day / reload etc
Still all of these show the empty drop-down
Bo (.
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Hey - Do you mind sending the link (url) to the table so we can take a look?
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